Management and Leader Development Programmes

Coaching for Success – 2 days

Programme overview            

Coaching in the workplace is a phenomenon of the 21st century.  Increasingly organisations are realising that people today need to be managed in a very different way than they did in the past.  Coaching is that way.  Successful organisations are adopting a coaching style of management and developing their skills to ensure that people contribute to the success of the business.  This programme takes a systemic look at coaching and its implementation in the workplace.

Could this be for me?

The 2 day programme is best suited to those people who manage a team and would like to develop their skills so that they can maximise their effectiveness.  It would also suit those interested in implementing a coaching culture in their organisation/business.

What areas will be covered?

• What is coaching?
• When is a coaching style appropriate?
• The coaching context.
• Key skills of coaching
• Listening skills development
• Questioning skills development
• Challenging skills development
• Rapport building
• Coaching models – GROW and OUTCOME
• Instant results coaching -‘Can Do’ coaching practice
• Coaching action plan

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The Fundamentals of Management – 2 Day

Programme overview           

This is a 2 day programme that looks at the knowledge, skills and behaviours that are required to manage effectively.  The programme will look at individual management styles and offer tools for the participant's managers toolkit.  Core competency areas include management, planning and communication.  It will explore the various ways in which we communicate and how a need for flexibility is required in our responses.

Managing yourself is an important part of the role of manager; this will be examined through differing approaches to managing time and assertiveness. Planning is an essential part of the role of manager and the session will explore different techniques to ensure short term and long term planning is effective.  This programme establishes a benchmark for management competency.  From here the participants will be able to use the knowledge learned to manage themselves and their workplace more effectively and efficiently.

Could this be for me?

This programme is best suited for those managers who want to brush up on and further develop their management skills.  It would also suit those managers who are new to the role and want to gain experience and skills in a safe and developmental environment.

What areas are covered?

• What skills does a manager need?
• Effective communication
• Questioning techniques
• Evaluating the responses you get
• Different planning techniques
• The setting of managerial objectives
• Managing time and delegation
• Expert tips and advice

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Managing Teams – 2 Day

Programme overview           

This 2 day programme centres on the belief that business success is achieved through people and teams.  The programme will explore the theory of team behaviour and the tools that can be used to keep the team focused and on track.  We will investigate effective performance management and the necessity for regular balanced feedback.   The participants will walk away with strategies and ideas to ensure their team operates effectively and efficiently to meet the organsiation's goals. The many theories on what makes a good team will be explored so the participants have a better understanding of their role in team success The participants will look at their team roles and the skills they have that can enhance future development.

Could this be for me?

This programme is best suited for those managers who want to further develop their management skills.  It would also suit those managers who are new to the role and want to gain experience and skills in a safe and developmental environment.  Team leaders would also benefit from the programme.

What areas are covered?

• The theory of teams
• The elements of effective performance management
• Feedback skills and practice
• Models of motivation
• Motivating the team
• Exploring the effectiveness of their current team
• Expert tips and advice

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Inspirational Leadership and Coaching for Excellence – 2 day

Programme overview           

Ensuring business success requires inspirational leadership and a positive attitude to change.  These two days will explore the differing leadership styles and models.  Leadership is very individual and the participants will delve into their own style, review their own effectiveness and establish what else they can do to achieve success.  We will look at successful leaders and the qualities they have shown which gained success. We will then explore how coaching for excellence will ensure that the individual and the business continues to strive for success.    An introduction to coaching tools and models will help participants manage change more effectively both for them and their teams and then transfer their newly developed skills back into the workplace.

Could this be for me?

This programme is best suited for those managers who have gained practical experience and want to further develop their management skills. This programme will set managers on an enquiry to develop their coaching and leadership skills to benefit themselves and the business.

What areas are covered?

• Leadership v Management
• What do leaders do?
• What kind of leader am I?
• What makes an effective leader?
• What is coaching?
• Competencies of a coach
• Coaching models and applications
• Coaching practice
• Expert advice and tips

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Team Leader Development Programme – 2 Day

Programme overview           

This programme has been developed to ensure that team leaders and supervisors have the knowledge, skills and behaviours to carry out their role effectively.  Through learning in a safe environment delegates will experience scenarios and situations in which they can practice their skills whilst getting effective feedback from the programme leader, to ensure future development and effectiveness.

Could this be for me?

This programme will suit those who manage a team of people.  It would also suit those people new to the position of management and anyone who would like to progress their careers into management and team leader.

What areas will be covered?

• Communication and the team
• The skills of effective communication
• The importance of giving and receiving feedback
• The theory of teams
• My role as team leader
• Motivation of the team

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Effective Communication Skills – 1 day

Programme overview           

Communication skills underpin all aspects of managerial performance. The communication day is designed to tune the manager in to the importance of effective communication and becoming more RESPONSE-ABLE.  The day will send the participants on a personal communication enquiry by looking at the core components of effective communication.

Could this be for me?

The session is best suited for all managers and team leaders who want to develop their communication skills, as effective communication is central to the role of manager.

What areas will be covered?

• Barriers to effective communication
• Effective communicators
• Questioning technique
• Body language – are words needed?
• Key responding techniques
• Active listening
• Skills and practice training
• Expert advice and tips.

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Performance Management – 1 day

Programme overview           

At the end of this programme participants will be able to explain their role in managing the performance of their team.  They will also be able to describe the key stages in the performance management process and use the performance management skills and techniques practice to create a development plan.  The participants will also develop techniques to address poor performance and review the challenges that face them within their specific team.

Could this be for me?

This programme is suited to ALL managers, as managing performance to achieve company goals is a main task of being a manager and also vital to ensure success in your role and for your organisation.

What areas will be covered?

• What is performance management?
• The performance management cycle
• Objective Setting
• Ability or Motivation? 
• Feedback skills
• Giving difficult feedback
• Judgemental or behavioural feedback?
• Performance reviews
• Performance reviews practice
• Managing poor performance
• Dealing with poor performance -
• Ten ways to improve your team performance

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Assertiveness Skills Training – 1 day

Programme overview           

This is a personal development day that will explore the why and when to use individual assertiveness skills. The participants will be able to identify the characteristics of passive, aggressive and assertive behaviour.  They will also recognise the different situations where it is necessary to be assertive and apply the necessary skills.  The participants will also understand how body language, language and interactions with others drive different behaviours in others.

Could this be for me?

This programme is open to all those in business who want to develop their assertiveness skills.  Anyone who manages people or clients would find this programme useful in developing their communication skills.

What areas will be covered?

• What is assertiveness?
• The characteristics of passive, aggressive and assertive behaviour
• Exploring the different situations where assertiveness is required
• The importance of body language in communication
• The art of language
• Saying NO without guilt
• Skills practice

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Customer Care – 1 day

Implementing a customer focused strategy

Programme overview           

Customer service is the bed rock of success for any business.   Perception is reality - Understanding the wants, needs and experience of the customer in any business is vital if the business is to grow.  This programme explores the skills required to value the customer and ensure that the knowledge, skills and behaviours in your organisation are customer focused.

Could this be for me? 

The session is best suited for all managers, team leaders and people who want to develop their customer service skills, and develop a customer service strategy.

What areas will be covered?

• What Is Good Customer Care?
• Who Are Our Customers?
• What Are Our Customers' Expectations? 
• Poor/Good/Excellent Service
• Handling Awkward Situations and People
• Customer Care And Complaints
• Communicating Customer Care

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Managing Meetings – ½ day

Programme overview           

“Not all of our meetings are a waste of time – some of them are cancelled.”  A tongue in cheek statement, but how many times have you attended meetings that fail to achieve anything and waste your's and your company's time.  This ½ day programme sets out the important component parts in ensuring the effectiveness of meetings.  Participants will also be able to practice their learned skills.

Could this be for me?

This programme is suitable for those who run and chair meetings.  It would also suit new managers who may be unsure about holding and co-ordinating meetings.

What areas will be covered

• Introduction
• Why meetings?
• The decision making process in meetings
• Reaching a decision by consensus
• Eight steps to managing effective meetings
• Skills practice
• Personal action plan.

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The Giving and Receiving of Feedback – ½ day

Programme overview           

Effective performance management in the workplace can only be achieved through effective feedback.  Feedback is an integral part of many management activities.  We will explore the ground rules for giving feedback, plus the ways in which we as individuals respond and receive feedback.

Could this be for me?

As feedback is an integral part of the management process, this programme will suit all those in a position of managing performance and managing a team of people.

What areas will be covered

• The needs of a team member
• Feedback research
• The learning cycle
• Guidelines for giving feedback
• Guidelines for receiving feedback
• Feedback skills activity
• Personal action planning

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Motivating the Team – ½ day

Programme overview           

This programme enables participants to understand what is involved in motivating others.  Does a broad brush approach work?  This programme looks at what people are currently doing and explores different motivation strategies to allow motivation within the team to improve.

Could this be for me?

This ½ day programme would suit all those who manage a team or group of people.  Team leaders/supervisors to those in a more senior management position would benefit from this ½ day programme.  It gives the participants an opportunity to look in on their individual team members and action plan for success.

What will be covered

• Is money a motivator?
• Cycle of motivation
• Motivation theories
• Motivation questionnaire
• Motivating the team
• Motivation action plan

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