Our Public / Open Management and Leadership Programmes

 Fundamentally Management - 3 Day Programme

At Excellence in People we are passionate about managers being able to develop their skills so that they can work smarter and not harder.  This interactive 3 day programme fits with today’s fast moving business environment.  Today’s managers need to be able to motivate, manage change, deal with difficult people, manage business and people performance, be a coach and mentor.

 
This interactive 3 day programme will give you insights in to your management style, techniques to take back to your place of work and develop those skills that will help you and your team operate better.

With our programme you will attend for 2 days concurrently, then using a well established coaching model, take the learning back at the workplace, and try it out.  Day 3 will be 4 – 6 weeks later and we will begin with our unique management development clinic.

You will learn to :

• Define your role as both a manager and a leader.
• Establish clear objectives and standards of performance for your team.
• Motivate, manage and lead your team to meet objectives and deliver results.
• Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
• Deal effectively with difficult behaviour by providing constructive feedback.
• Use your communication skills with more impact to manage better meetings and to influence and persuade your team.

What will it cover?

What is Management?  Is it Leadership?

• What is required of you? Role and responsibilities. 
• The role and characteristics of successful managers.
• Management v Leadership.
• Making the transition to a manager of others.
• Meeting the demands of your manager and team.

Successful Interpersonal Communication

• Overcoming the barriers to effective communication.
• Building relationships through positive communication.
• Communicating more assertively in meetings.
• Influencing and persuading colleagues.

Motivation Skills & Understanding Others

• Learn what makes people tick and what gets them out of bed in the morning.
• How to use this to your advantage.
• Learn how to elicit your staff's motivations, values and beliefs.
• How to tailor your communications with them to motivate them to always do an outstanding job.

Time Management & Delegation Skills

• Managing your time and juggling workloads is a difficult task.
• Learn how to prioritise your work.
• Know how to manage conflicting priorities.
• Gain an appreciation of the difference between "importance" and "priority" and how to effectively delegate your work.

Enhancing Team Performance through Coaching & Development

• Identify the team’s coaching and training needs.
• Coaching skills for managers.
• Provide recognition and feedback.
• Respond to poor performers.

Problem Solving and Dealing with Conflict

• A six-step technique for problem solving and decision making.
• Deal with difficult people and situations - working towards positive conclusions.
• Handle conflict within the team and promoting cooperative behaviour.
• Recognise and adapt your preferred style for resolving conflict.

The Excellence In People Management Development Clinic

Learning new skills through guided learning is one method of learning.  Hearing from other managers is a really powerful learning method and one that many of our delegates can relate too.

After day two you will be asked to set yourself two or three goals that you have identified from the programme thus far.  You will the share your experiences at the beginning of day three, so that others can learn from your experiences which further extends your learning and opportunity for feedback.  Don’t worry, you will have the full support of your expert facilitators, who will help you at every step of the way.

Who will benefit from the programme?

The programme will benefit anyone who manages people, in particular:

• First time managers
• Supervisors
• Team leaders
• Sales managers
• HR professionals
• Project managers
• Change managers
• New managers
• Staff looking to progress into a management position
• Any manager of people who wants to work smarter and not harder.....

Excellence in People's "Coaching for Results" 2 Day Programme

At Excellence in People we are passionate about managers being able to develop their skills so that they can work smarter and not harder.  This interactive 2 day programme is for managers or team leaders who need to develop their skills to ensure they are maximising the potential of each of the individuals on their team.  It is also for managers who learn best when in a vibrant and energetic environment.

Coaching is now recognised as a very powerful phenomenon in the workplace.  It requires a different set of skills from some of the more traditional methods of management. This programme will equip managers with the core coaching skills which they can then use with their team to create results through setting stretching but achievable goals. An added benefit of creating a coaching culture is often a real improvement in the working environment on the team helping to make it a great place to work.   This programme is a must for any manager.

What will I learn?

• What is coaching?
• When is a coaching style appropriate?
• The coaching context
• Key skills of coaching
• Listening skills development
• Questioning skills development
• Challenging skills development
• Rapport building
• Coaching models
• Instant results coaching practice
• Coaching at work
• Personal coaching action plan

What will the programme cover?

Coaching introduction

Coaching is focused delivery of techniques and conversations to facilitate personal learning to enhance personal and work performance.  Coaching is a relatively new profession and there are many views on what it is. At Excellence in People we are clear about what coaching is.

Coaching is;

• Helping individuals identify specific goals and then reach those goals faster and with ease.
• Providing client with the tools, perspective and structure to accomplish more through a process of accountability.
• Creating the time where individuals can reflect on their beliefs and reflect on what is stopping the achievement of goals in the workplace

The Coaching for Results is a participative 2-day programme focusing on developing coaching skills thereby giving managers the confidence to adopt a 'coaching management style'. We look at coaching models and how they can be applied to maximise the manager's potential as well as the potential of each of the individuals on their team.

The core skills of a coach

At Excellence in People we firmly believe that a good coach:

• Is able to build a coaching relationship - establish rapport and trust and successfully manage boundaries
• Is a powerful communicator - actively listens, responds to body language and is RESPONSE-ABLE
• Motivates and encourages - shares the coachee's progress and actions and develops the coachee through appreciative enquiry.
• Uses a broad range of coaching tools, techniques and models
• Encourages goal setting, action planning and commitment to change

Throughout the two day programme we will explore and practice the development of these skills, to enable you to coach more effectively in the workplace.

Coaching models and techniques

There are many coaching models and techniques that are used when coaching.  We will explore a number of these during the programme, so that the delegates find the framework that they feel comfortable with and achieves the best results.

Coaching the team

The performance challenges that now face organisations go beyond individual performance. Effective team working is essential to sustain a competitive advantage. Team coaching is a process that not only supports and enables the performance potential of a team to be fulfilled but also increases a team's capacity for self-sustaining development.  We will explore the role that coaching plays in team performance and team development and enables participants to identify and develop the competencies required to be an effective team coach.

Who will benefit from the programme?

The programme will benefit:

• The experienced manager
• Middle managers
• Managers who want to brush up on current management thinking
• Managers who want to continually develop their skills
• Sales managers
• HR professionals
• Project managers
• Change managers
• Any manager of people who wants to work smarter and not harder.....and get results through people

The ILM (Institute of Leadership and Management)

Level 3 in Leadership and Management Skills*

Course duration: 5 days over 4 months

This intensive and practical course focuses on providing a recognised qualification to those with management responsibility, whilst sharing insight and learning on the fundamentals of management. It is based over a 4 month period, so that not only do you get the qualification, but your employer will benefit from having you develop your leadership and management skills.

The days of study are deliberately spaced out so that you can work on the skills and techniques you learn.  Each day will start with our unique leadership and development clinic, so others can learn about what worked and didn’t work for you.

Awarded by the Institute of Leadership and Management, the Level 3 Award in Leadership and Management Skills provides those with management responsibility with a recognised qualification that focuses on the core skills required for the manager. The course, which is accredited by the ILM, can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace.

In addition each delegate will receive one-to-one trainer feedback on the course, to help them plan how they will apply their learning back in the workplace.

This is a great start to any Management Development Programme

What will it cover?

Day 1 and 2 ( Month 1 )

Induction - The ILM Programme

• Welcome to the ILM programme 
• Certification and assignment criteria
• Introduction to report writing 
• Introduction to presentation skills

The Communication Process

• The importance of  open communication 
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality 
• The effects of attitudes, perception and cultures on interpretation when communicating in the workplace

Motivation to Perform

• The purpose and benefits of appraisals and performance reviews
• Roles and responsibilities of individuals in  appraisals and performance reviews
• Conducting the appraisal interview
• Providing feedback and motivation during performance reviews
• Monitoring performance throughout the year

Motivating to Achieve Results

• Identifying what motivates people at work 
• The use of feedback to motivate team members 
• Recognising demotivation and taking appropriate action
• Positive approaches to offset negative attitudes at work
• Motivating people through delegation

Day 3 ( Month 2 )

Using Information to Make Decisions

• The importance of adequate and relevant information for effective decision making 
• Using decision making models to aid problem solving at work 
• How to gather data

Problem Solving Skills

• Recognising the existence, nature and scope of the problem 
• Methods to analyse and evaluate problems 
• Presenting your case - providing facts and evidence 
• Brainstorming and creative thinking techniques
• Calculate and use simple summary statistics
• How to evaluate options
• Effective decision making
• Evaluate outcomes of problem solving activities
• Handling people problems

Day 4 ( Month 3 )

Giving and Receiving Feedback

• The importance of feedback to improve communication and performance 
• Feedback techniques to motivate and increase performance 
• Inviting and accepting feedback to improve your own performance

Building a Successful Team

• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams 
• Team roles
• Building a balanced team to achieve SMART objectives

Day 5 ( Month 4 )

The Art of Effective Leadership

• The difference between leadership and management 
• The role of trust and respect in effective team leadership 
• Identifying your leadership style

Individual Management Coaching and Assessment Tutorial

Successful completion of the programme also entitles managers to ILM membership. This is a huge benefit which can provide continued learning about management, networking opportunities and up to date information relevant for today's supervisors and managers.

Free ILM Studying Membership provides:

• Electronic copy of the ILM magazine
• Online assessment of your team leading skills
• Career development services
• Use of the ILM's resource centre

The Cost of your Investment includes:

• ILM Registration
• 5 Days Guided Learning
• Refreshment and Lunch
• Supporting Material
• Inclusive of VAT

• Email and Telephone Support during the programme

The ILM Level 2 Award in Team Leading*

Overview

Course duration: 3 days over 2 months

Why not gain a professional qualification? ILM Level 2 Award is the UK's premier award for the new team leader or supervisor.

The course covers all the key skills and techniques you require to be a successful team leader. The training is practical and will give you a toolkit of resources to use in the workplace. The course also offers you the opportunity to work and discuss work issues with other team leaders.  We start day three with our unique team leaders development clinic to share your work place knowledge and skills.

Upon successful completion of the three-day programme and its eight units, participants will be awarded the ILM Level 2 Award in Team Leading.

Is it right for me?

This programme is ideal if you are a new team leader or supervisor seeking a professional qualification.

Please note that one hour of evening work is required after day 1 and day 2 of this ILM course.

If you already have some experience as a team leader then you may wish to consider

 the ILM Level 3 Award in Leadership and Management Skills.

What will I learn?

By the end of this course you will be able to:

• Understand your role as a team leader.
• Plan and prioritise the team’s workload using goal planning, effective scheduling and key skills for managing information.
• Apply a range of effective communication skills to overcome barriers in a variety of workplace situations.
• Motivate your team to achieve business objectives by providing effective recognition and constructive feedback.
• Employ appropriate coaching techniques to build confidence, develop potential and avoid failure.
• Recognise workplace problems and their effect, identify causes, generate solutions and involve the team in implementing appropriate actions.

What will it cover?

Induction

• Contents of the programme and how the certification programme will be run
• How the assessment will be conducted

The Role of the Team Leader

• The various roles, functions and responsibilities of a team leader – depending on the workplace
• Limits of authority and accountability and how these are defined
• The importance of respect and trust and how to establish and maintain these
• Range of leadership styles and their application in various situations
• Identify your areas of strength and possible improvement

Planning and Organising the Team’s Work

Setting work targets to meet customers’ specifications and organisational requirements
Types of quality standards and their purpose
Ways to ensure team members understand monitoring systems
Taking remedial/corrective action
Working according to organisations’ policies, procedures and priorities 
The importance of knowing individual team members’ strengths
Simple techniques for scheduling work - e.g. rotas/shifts
Effective methods of communication to give instructions and achieve performance standards

Effective Communications

Stages in the communication process 
Barriers to communication and how to overcome them 
Different ways to communicate and their relative advantages and disadvantages
Planning and preparation for briefings
Promoting and handling questions
Reporting back to management

Motivating the Team

Simple motivation models at work
Blending personal objectives with organisational objectives
Using rewards (behavioural) and positive feedback to optimise performance
Ensure team members understand what is required of them

Coaching

The session is designed to cover the following content:
Difference between coaching and training and when each is appropriate
Coaching techniques to build confidence and ownership in the workplace
Techniques for stretching individuals to fulfil their potential
Methods to avoid and overcome failure
Use of constructive feedback and techniques to promote positive attitude

Assessment

Reflective review

Successful completion of the programme also entitles you to ILM membership. This is a huge benefit which can provide continued learning, networking opportunities and up to date information relevant for today's supervisors and managers.

FREE ILM STUDYING MEMBERSHIP PROVIDES:

• Electronic copy of the ILM magazine
• Online assessment of your team leading skills
• Career development services
• Use of the ILM's resource centre