Our Public / Open Management and Leadership Programmes

 Fundamentally Management - 3 Day Programme

At Excellence in People we are passionate about managers being able to develop their skills so that they can work smarter and not harder.  This interactive 3 day programme fits with today’s fast moving business environment.  Today’s managers need to be able to motivate, manage change, deal with difficult people, manage business and people performance, be a coach and mentor.

This interactive 3 day programme will give you insights in to your management style, techniques to take back to your place of work and develop those skills that will help you and your team operate better.

With our programme you will attend for 2 days concurrently, then using a well established coaching model, take the learning back at the workplace, and try it out.  Day 3 will be 4 – 6 weeks later and we will begin with our unique management development clinic.

You will learn to :

  • Define your role as both a manager and a leader.
  • Establish clear objectives and standards of performance for your team.
  • Motivate, manage and lead your team to meet objectives and deliver results.
  • Plan and prioritise your workload using effective delegation, goal planning and key skills for managing information.
  • Deal effectively with difficult behaviour by providing constructive feedback.
  • Use your communication skills with more impact to manage better meetings and to influence and persuade your team.

What will it cover?

What is Management?  Is it Leadership?

  • What is required of you? Role and responsibilities. 
  • The role and characteristics of successful managers.
  • Management v Leadership.
  • Making the transition to a manager of others.
  • Meeting the demands of your manager and team.

Successful Interpersonal Communication

  • Overcoming the barriers to effective communication.
  • Building relationships through positive communication.
  • Communicating more assertively in meetings.
  • Influencing and persuading colleagues.

Motivation Skills & Understanding Others

  • Learn what makes people tick and what gets them out of bed in the morning.
  • How to use this to your advantage.
  • Learn how to elicit your staff's motivations, values and beliefs.
  • How to tailor your communications with them to motivate them to always do an outstanding job.

Time Management & Delegation Skills

  • Managing your time and juggling workloads is a difficult task.
  • Learn how to prioritise your work.
  • Know how to manage conflicting priorities.
  • Gain an appreciation of the difference between "importance" and "priority" and how to effectively delegate your work.

Enhancing Team Performance through Coaching & Development

  • Identify the team’s coaching and training needs.
  • Coaching skills for managers.
  • Provide recognition and feedback.
  • Respond to poor performers.

Problem Solving and Dealing with Conflict

  • A six-step technique for problem solving and decision making.
  • Deal with difficult people and situations - working towards positive conclusions.
  • Handle conflict within the team and promoting cooperative behaviour.
  • Recognise and adapt your preferred style for resolving conflict.

The Excellence In People Management Development Clinic

Learning new skills through guided learning is one method of learning.  Hearing from other managers is a really powerful learning method and one that many of our delegates can relate too.

After day two you will be asked to set yourself two or three goals that you have identified from the programme thus far.  You will the share your experiences at the beginning of day three, so that others can learn from your experiences which further extends your learning and opportunity for feedback.  Don’t worry, you will have the full support of your expert facilitators, who will help you at every step of the way.

Who will benefit from the programme?

The programme will benefit anyone who manages people, in particular:

  • First time managers
  • Supervisors
  • Team leaders
  • Sales managers
  • HR professionals
  • Project managers
  • Change managers
  • New managers
  • Staff looking to progress into a management position
  • Any manager of people who wants to work smarter and not harder.....


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Excellence in People's "Coaching for Results" 2 Day Programme

At Excellence in People we are passionate about managers being able to develop their skills so that they can work smarter and not harder.  This interactive 2 day programme is for managers or team leaders who need to develop their skills to ensure they are maximising the potential of each of the individuals on their team.  It is also for managers who learn best when in a vibrant and energetic environment.

Coaching is now recognised as a very powerful phenomenon in the workplace.  It requires a different set of skills from some of the more traditional methods of management. This programme will equip managers with the core coaching skills which they can then use with their team to create results through setting stretching but achievable goals. An added benefit of creating a coaching culture is often a real improvement in the working environment on the team helping to make it a great place to work.   This programme is a must for any manager.

What will I learn?

  • What is coaching?
  • When is a coaching style appropriate?
  • The coaching context
  • Key skills of coaching
  • Listening skills development
  • Questioning skills development
  • Challenging skills development
  • Rapport building
  • Coaching models
  • Instant results coaching practice
  • Coaching at work
  • Personal coaching action plan

What will the programme cover?

Coaching introduction

Coaching is focused delivery of techniques and conversations to facilitate personal learning to enhance personal and work performance.  Coaching is a relatively new profession and there are many views on what it is. At Excellence in People we are clear about what coaching is.

Coaching is;

  • Helping individuals identify specific goals and then reach those goals faster and with ease.
  • Providing client with the tools, perspective and structure to accomplish more through a process of accountability.
  • Creating the time where individuals can reflect on their beliefs and reflect on what is stopping the achievement of goals in the workplace

The Coaching for Results is a participative 2-day programme focusing on developing coaching skills thereby giving managers the confidence to adopt a 'coaching management style'. We look at coaching models and how they can be applied to maximise the manager's potential as well as the potential of each of the individuals on their team.


The core skills of a coach

At Excellence in People we firmly believe that a good coach:

  • Is able to build a coaching relationship - establish rapport and trust and successfully manage boundaries
  • Is a powerful communicator - actively listens, responds to body language and is RESPONSE-ABLE
  • Motivates and encourages - shares the coachee's progress and actions and develops the coachee through appreciative enquiry.
  • Uses a broad range of coaching tools, techniques and models
  • Encourages goal setting, action planning and commitment to change

Throughout the two day programme we will explore and practice the development of these skills, to enable you to coach more effectively in the workplace.



Coaching models and techniques

There are many coaching models and techniques that are used when coaching.  We will explore a number of these during the programme, so that the delegates find the framework that they feel comfortable with and achieves the best results.


Coaching the team

The performance challenges that now face organisations go beyond individual performance. Effective team working is essential to sustain a competitive advantage. Team coaching is a process that not only supports and enables the performance potential of a team to be fulfilled but also increases a team's capacity for self-sustaining development.  We will explore the role that coaching plays in team performance and team development and enables participants to identify and develop the competencies required to be an effective team coach.


Who will benefit from the programme?

The programme will benefit:

  • The experienced manager
  • Middle managers
  • Managers who want to brush up on current management thinking
  • Managers who want to continually develop their skills
  • Sales managers
  • HR professionals
  • Project managers
  • Change managers
  • Any manager of people who wants to work smarter and not harder.....and get results through people

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Call for more details

0845 0944 287

Excellence in People continues to offer energetic and lively programmes that constantly meet the needs of our business. Feedback from our induction programme is always very high. Our managers who attend the management development programmes are energised and focused and enable us to be the success we are today. A great job!!!
Kate Martin